Fitbit confirms Charge 4 band defect affecting "a small number of users"

Fitbit Charge 4 users have been complaining on forums about the issue for months.

What you need to know

• Fitbit Charge 4 buyers have raised complaints about a gap between the Fitbit Charge 4's tracker and its wrist band.
• Fitbit confirmed that it was aware of the issue.
• The company also noted it was affecting only a small number of users

Owners of the Fitbit Charge 4 have been complaining about an issue affecting fitness tracker, one that prevented it from fitting as well on the wrist as one would expect a fitness tracker to do so.

"The band does not fit snuggly, as with all other Fitbits I have owned. Is this normal? There is a noticeable gap between the band and the device," a user complained on Fitbit's community forums all the way back in April. Over the next few months, others chimed in, noting that the gap also let dust and other small particles get in, disrupting the ownership experience of the device.

When reached for comment, a Fitbit representative confirmed the issues, saying:

We are aware that a band-connection issue is affecting a small number of Charge 4 users. We take customer satisfaction very seriously and the quality of our products is one of our top priorities. We encourage any customers experiencing difficulties with their device to contact Customer Support for assistance.

Fitbit recently announced new devices, including the Inspire 2, the Versa 3, and the Sense Health watch. Hopefully, the company has taken steps to ensure that whatever quality control issues led to the Charge 4 troubles don't extend to its newer products.

Fitbit Charge 4

$129 at Amazon $129 at Best Buy $129 at Walmart

The Fitbit Charge 4 is what we dubbed our best fitness band of 2020 so far. It has comprehensive sleep tracking, smartphone integration features, and most importantly for a smart band of any kind, long-lasting battery life. If you're lucky enough to grab one without a defective strap, you should be fine.

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